CSAT
Definition
Customer Satisfaction Score -- a metric that measures how satisfied customers are with a specific interaction, product, or experience.
CSAT is typically measured with a simple survey question on a 1-5 or 1-7 scale. Unlike NPS, which measures overall loyalty, CSAT captures satisfaction with specific touchpoints like support tickets, onboarding calls, or feature releases. CSAT surveys are most effective when sent immediately after an interaction and when the feedback is routed to the appropriate team for follow-up.
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FAQ
What does CSAT mean?
CSAT is typically measured with a simple survey question on a 1-5 or 1-7 scale. Unlike NPS, which measures overall loyalty, CSAT captures satisfaction with specific touchpoints like support tickets, onboarding calls, or feature releases. CSAT surveys are most effective when sent immediately after an interaction and when the feedback is routed to the appropriate team for follow-up.
What are the best CSAT tools?
Top tools related to CSAT: Tinybird, Hightouch, Mixpanel, Amplitude, ChartMogul.