Crisp
Customer SupportAll-in-one customer support platform with live chat, chatbot, shared inbox, knowledge base, and CRM — great value compared to Intercom for small teams.
Crisp is an all-in-one customer messaging platform that unifies live chat, email, Instagram, Messenger, WhatsApp, and SMS into a single shared inbox, targeting startups and SMBs that need professional support tools without enterprise pricing. Its key differentiator is flat-rate workspace pricing rather than per-agent billing, with features like MagicBrowse co-browsing, visual chatbot builders, LiveTranslate for real-time message translation, and knowledge base management. While competitively priced, the free plan supports only 2 seats, AI capabilities are limited on lower tiers (50 uses/month on Essentials), and analytics lack enterprise-level depth like SLA tracking and response-time breakdowns.
Best for
Startups and small-to-medium businesses needing affordable omnichannel customer support with flat-rate pricing that won't increase as teams grow
Last updated: February 23, 2026
26/50
Overall Score
API Quality
8/10
GTM Relevance
18/20
PricingFreemium
Complexityhard
Learningeasy
Visit crisp.chat →API Analysis
REST API
✓
Available
Webhooks
✓
Available
GraphQL
—
—
OAuth
—
—
salesforcehubspotzapierslack
Pricing
freemiumFree Tier
Free for 2 seats, Pro $25/mo/workspace, Unlimited $95/mo/workspace
Strengths & Weaknesses
Strengths
Flat-rate workspace pricing instead of per-agent fees makes scaling teams affordable
Unified inbox consolidates 6+ channels (chat, email, WhatsApp, Instagram, Messenger, SMS) in one place
MagicBrowse co-browsing feature enables real-time screen sharing with customers for complex troubleshooting
Visual chatbot builder with automation workflows accessible to non-technical users
LiveTranslate provides real-time message translation for international customer support
Weaknesses
Analytics lack enterprise features like SLA tracking, response-time breakdowns, and user input dashboards
AI capabilities heavily limited on lower plans (50 uses/month on Essentials) requiring €295/month Plus plan for serious automation
User interface and design feel outdated compared to modern alternatives like Intercom or Tidio
Chat widget customization is limited, restricting brand alignment options
Alternatives
Reviews
Links
FAQ
What is Crisp?
Crisp is an all-in-one customer messaging platform that unifies live chat, email, Instagram, Messenger, WhatsApp, and SMS into a single shared inbox, targeting startups and SMBs that need professional support tools without enterprise pricing. Its key differentiator is flat-rate workspace pricing rather than per-agent billing, with features like MagicBrowse co-browsing, visual chatbot builders, LiveTranslate for real-time message translation, and knowledge base management. While competitively priced, the free plan supports only 2 seats, AI capabilities are limited on lower tiers (50 uses/month on Essentials), and analytics lack enterprise-level depth like SLA tracking and response-time breakdowns.
Is Crisp free?
Yes, Crisp offers a free tier. Free for 2 seats, Pro $25/mo/workspace, Unlimited $95/mo/workspace
What are Crisp alternatives?
Popular alternatives to Crisp include Intercom, Zendesk, Tidio, Freshdesk, Acquire, Featurebase. Compare features, API quality, and pricing on GTM Tools.
Does Crisp have an API?
Yes, Crisp provides a REST API. API quality is rated GOOD. Documentation: https://docs.crisp.chat/references/rest-api/v1/.
Who is Crisp best for?
Startups and small-to-medium businesses needing affordable omnichannel customer support with flat-rate pricing that won't increase as teams grow