Freshsales
CRM & SalesAI-powered sales CRM for managing leads, contacts, deals, and sales pipelines with built-in automation and Freddy AI assistance.
Freshsales is an AI-powered sales CRM by Freshworks that helps sales teams manage leads, contacts, deals, and pipelines with built-in Freddy AI assistance. It offers features like lead scoring, email tracking, workflow automation, kanban-style deal management, and 360-degree customer views across multiple communication channels. The platform emphasizes ease of use with drag-and-drop configuration and minimal setup time. Part of the broader Freshworks ecosystem, it can integrate with Freshmarketer for unified sales and marketing operations.
Best for
Small to mid-sized sales teams seeking an affordable, easy-to-use CRM with AI-powered features and minimal setup complexity.
Editorial profile generated March 17, 2026 · pricing & endpoint re-verified continuously (see badges above)
23/50
Overall Score
API Quality
7/10
GTM Relevance
16/20
PricingFreemium
Complexitymedium
Learningeasy
Visit freshsales.io →API Analysis
REST API
✓
Available
Webhooks
✓
Available
GraphQL
—
—
OAuth
✓
Available
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Pricing
freemiumFree Tier
Free plan available. Paid plans start at $9/user/month with 21-day free trial. Higher tiers include advanced AI features and automation.
Listed pricing, as of Mar 2026 — not independently verified; confirm on the vendor's site before relying on it.
What users say
Themes from 1,235 real reviews on G2 · ★ 4.5
Users like
Easy to use and user-friendly interface
AI-powered features like contact scoring and deal insights
Built-in phone, email, and chat capabilities
Good automation with workflows and sales sequences
Affordable pricing starting at $9 per user
Users dislike
Limited features on basic plan
Integration limitations with some tools
Reporting capabilities could be more robust
Learning curve for advanced features
Alternatives
Reviews
Links
FAQ
What is Freshsales?
Freshsales is an AI-powered sales CRM by Freshworks that helps sales teams manage leads, contacts, deals, and pipelines with built-in Freddy AI assistance. It offers features like lead scoring, email tracking, workflow automation, kanban-style deal management, and 360-degree customer views across multiple communication channels. The platform emphasizes ease of use with drag-and-drop configuration and minimal setup time. Part of the broader Freshworks ecosystem, it can integrate with Freshmarketer for unified sales and marketing operations.
Is Freshsales free?
Yes, Freshsales offers a free tier. Free plan available. Paid plans start at $9/user/month with 21-day free trial. Higher tiers include advanced AI features and automation. Pricing shown is as last reviewed and may change — confirm current pricing on the vendor's site.
What are Freshsales alternatives?
Popular alternatives to Freshsales include HubSpot, Salesforce, Pipedrive, Close, Copper, ActiveCampaign. Compare features, API quality, and pricing on GTM Tools.
Does Freshsales have an API?
Yes, Freshsales provides a REST API. API quality is rated GOOD. Documentation: https://developers.freshworks.com/crm/api/.
Who is Freshsales best for?
Small to mid-sized sales teams seeking an affordable, easy-to-use CRM with AI-powered features and minimal setup complexity.
How current is Freshsales's data on GTM Tools?
Endpoint reachability and pricing for verified-tier tools are re-checked on a schedule — see the verification badges on this page for the latest check. The editorial profile (description, strengths and weaknesses) is last generated March 2026, and any user-review themes are pulled from G2.