Twenty
CRM & SalesOpen-source CRM with customizable data models, workflows, and powerful APIs for managing customer relationships.
Twenty is a modern open-source CRM designed as an alternative to Salesforce and HubSpot, built for fast-growing companies that need flexibility and data ownership. It features customizable data models, kanban views, task management, rich notes with markdown, email synchronization, and powerful workflow automation with upcoming AI agent capabilities. Being GPL-licensed means teams own the software rather than renting it, with options for self-hosting or using their cloud-hosted SaaS. The platform is backed by Y Combinator and has a thriving community of hundreds of developers contributing to its development.
Best for
Technical teams and fast-growing companies that need a customizable, API-first CRM with full data ownership and don't want vendor lock-in.
Editorial profile generated March 19, 2026 · pricing & endpoint re-verified continuously (see badges above)
27/50
Overall Score
API Quality
9/10
GTM Relevance
18/20
PricingFreemium
Complexitymedium
Learningmedium
Visit twenty.com →API Analysis
REST API
✓
Available
Webhooks
✓
Available
GraphQL
✓
Available
OAuth
✓
Available
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Pricing
freemiumFree Tier
GPL-licensed open-source with self-hosting option. Cloud-hosted SaaS version available with workflow credits for AI actions.
Listed pricing, as of Mar 2026 — not independently verified; confirm on the vendor's site before relying on it.
Strengths & Weaknesses
AI-generated summary — not from verified user reviews.
Strengths
Fully open-source (GPL-licensed) allowing complete ownership and self-hosting without vendor lock-in
Highly customizable data models and objects that can adapt to unique business workflows and requirements
Powerful API with REST, GraphQL, and webhooks for deep integrations and automation
Active community of hundreds of developers with transparent roadmap and ability to contribute features
Modern UX with features like command palette (⌘K), dark mode, kanban views, and keyboard shortcuts for power users
Weaknesses
AI features (chatbot and AI agents) are still in development and not yet available in production
Being relatively new compared to established CRMs means smaller ecosystem of pre-built integrations
Self-hosting requires technical expertise and infrastructure management for teams not using cloud version
Limited documentation on pricing details and workflow credit costs for AI features
Alternatives
Reviews
Links
FAQ
What is Twenty?
Twenty is a modern open-source CRM designed as an alternative to Salesforce and HubSpot, built for fast-growing companies that need flexibility and data ownership. It features customizable data models, kanban views, task management, rich notes with markdown, email synchronization, and powerful workflow automation with upcoming AI agent capabilities. Being GPL-licensed means teams own the software rather than renting it, with options for self-hosting or using their cloud-hosted SaaS. The platform is backed by Y Combinator and has a thriving community of hundreds of developers contributing to its development.
Is Twenty free?
Yes, Twenty offers a free tier. GPL-licensed open-source with self-hosting option. Cloud-hosted SaaS version available with workflow credits for AI actions. Pricing shown is as last reviewed and may change — confirm current pricing on the vendor's site.
What are Twenty alternatives?
Popular alternatives to Twenty include HubSpot, Salesforce, Pipedrive, Attio, Folk, Freshsales, Copper. Compare features, API quality, and pricing on GTM Tools.
Does Twenty have an API?
Yes, Twenty provides a REST API and GraphQL API. API quality is rated EXCELLENT. Documentation: https://docs.twenty.com.
Who is Twenty best for?
Technical teams and fast-growing companies that need a customizable, API-first CRM with full data ownership and don't want vendor lock-in.
How current is Twenty's data on GTM Tools?
Endpoint reachability and pricing for verified-tier tools are re-checked on a schedule — see the verification badges on this page for the latest check. The editorial profile (description, strengths and weaknesses) is last generated March 2026, and any user-review themes are pulled from G2.