Freshsales
CRM & SalesAI-powered sales CRM for managing leads, contacts, deals, and sales pipelines with built-in automation and Freddy AI assistance.
Freshsales is an AI-powered sales CRM by Freshworks that helps sales teams manage leads, contacts, deals, and pipelines with built-in Freddy AI assistance. It offers features like lead scoring, email tracking, workflow automation, kanban-style deal management, and 360-degree customer views across multiple communication channels. The platform emphasizes ease of use with drag-and-drop configuration and minimal setup time. Part of the broader Freshworks ecosystem, it can integrate with Freshmarketer for unified sales and marketing operations.
Best for
Small to mid-sized sales teams seeking an affordable, easy-to-use CRM with AI-powered features and minimal setup complexity.
Last updated: March 17, 2026
23/50
Overall Score
API Quality
7/10
GTM Relevance
16/20
PricingFreemium
Complexitymedium
Learningeasy
Visit freshsales.io →API Analysis
REST API
✓
Available
Webhooks
✓
Available
GraphQL
—
—
OAuth
✓
Available
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Pricing
freemiumFree Tier
Free plan available. Paid plans start at $9/user/month with 21-day free trial. Higher tiers include advanced AI features and automation.
Strengths & Weaknesses
Strengths
Built-in Freddy AI provides intelligent lead scoring, deal recommendations, and email writing assistance
Clean, intuitive interface with kanban views and drag-and-drop functionality reduces training time
Generous free tier and competitive pricing starting at $9/user/month makes it accessible for small teams
Native integration with Freshworks suite enables unified sales and marketing workflows
Comprehensive API with webhooks and multiple SDKs supports custom integrations and automation
Weaknesses
API documentation less extensive compared to enterprise CRM platforms like Salesforce
Advanced AI features and automation capabilities limited to higher-tier plans
Smaller third-party integration ecosystem compared to HubSpot or Salesforce
Custom reporting and analytics capabilities may require upgrade to premium tiers
Alternatives
Reviews
Links
FAQ
What is Freshsales?
Freshsales is an AI-powered sales CRM by Freshworks that helps sales teams manage leads, contacts, deals, and pipelines with built-in Freddy AI assistance. It offers features like lead scoring, email tracking, workflow automation, kanban-style deal management, and 360-degree customer views across multiple communication channels. The platform emphasizes ease of use with drag-and-drop configuration and minimal setup time. Part of the broader Freshworks ecosystem, it can integrate with Freshmarketer for unified sales and marketing operations.
Is Freshsales free?
Yes, Freshsales offers a free tier. Free plan available. Paid plans start at $9/user/month with 21-day free trial. Higher tiers include advanced AI features and automation.
What are Freshsales alternatives?
Popular alternatives to Freshsales include HubSpot, Salesforce, Pipedrive, Close, Copper, ActiveCampaign. Compare features, API quality, and pricing on GTM Tools.
Does Freshsales have an API?
Yes, Freshsales provides a REST API. API quality is rated GOOD. Documentation: https://developers.freshworks.com/crm/api/.
Who is Freshsales best for?
Small to mid-sized sales teams seeking an affordable, easy-to-use CRM with AI-powered features and minimal setup complexity.